Frequently asked questions

1converter turns a file into another format: 169 formats across documents, images, video, audio, e-books and archives. Upload a file, pick the format and download the result. There is nothing to install.

Yes. Without an account you get 10 free operations in total; a free account gives you 10 operations a day with files up to 50 MB, and needs no card. A conversion to video counts as 2. Paid plans start at $9.99 a month for more operations and bigger files.

No. Without an account you get 10 free operations in total; a conversion to video counts as 2. After that, a free account gives you 10 operations a day, reset at 00:00 UTC, and keeps a list of your recent conversions.

169 formats: images (including HEIC and camera RAW), documents and PDF, spreadsheets, presentations, video, audio, e-books, archives, fonts and vector graphics. Pick a file and the converter shows what it can become.

Most images and documents are ready in a few seconds. Video takes longer, depending on the length and size of the clip; the converter shows the progress while it works.

It depends on the plan: 50 MB on Free and without an account, 200 MB on Starter, 1 GB on Pro and 100 GB on Business.

Yes, on paid plans: Starter converts up to 5 files at once, Pro 10 and Business 50. Free converts one file at a time.

Files travel to our servers over an encrypted HTTPS connection, and the result is reached through a private link nobody can guess. For image to image, image to PDF and PDF to image, Private Mode converts right in your browser, so the file is never uploaded. PDF to Word, the PDF tools and every other conversion go to our servers.

We keep your file and the result only so you can download it. After 24 hours on Free and without an account (7 days on paid plans) the download link stops working and both are deleted from our servers. Results of the tools (Merge PDF, for example) and ZIPs of several files work differently: their download link works for 15 minutes, and the files are deleted within 48 hours.

No. Each result sits behind a private link, and only you see it in your history. If you share a file with a share link, you can add a password and an expiry date, and revoke the link at any time.

We collect your name and email address, a hashed password and the details of your conversions (file name, size, format). Without an account we keep a hashed IP address to count the free operations. Analytics and advertising cookies are set only if you accept them. You can delete your account in Settings at any time; the privacy policy lists the rest.

Yes: a REST API to upload a file, convert it, check the status and download the result. Each request carries your API key, and the documentation with code examples is on the API docs page.

API keys come with paid plans (Starter, Pro and Business). Open Dashboard → Settings → API keys, create a key and copy it straight away: it is shown only once.

API conversions count against the same daily allowance as the website: 100 operations a day on Starter, 500 on Pro and no daily limit on Business. When the allowance is used up, the API answers HTTP 429. File size limits are the same as in the web app. Plans also list a monthly number of API calls (1,000 on Starter, 10,000 on Pro), but the daily allowance is what stops requests.

Yes. Cancel in Account → Billing whenever you like: the plan stays active until the end of the period you paid for, and you are not charged again. After that the account goes back to Free.

Yes. Write to [email protected] within 30 days of a payment and we refund it in full. A refund does not cancel the subscription by itself, so cancel it in Account → Billing to avoid the next charge.

Payments go through Stripe, so you pay by card: Visa, Mastercard, American Express and other cards Stripe accepts in your country. Prices are in US dollars, and your card details never reach our servers.