Privacy Policy

Last updated: March 2026

1. Introduction

At 1converter, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our services
  • Contact our support team
  • Subscribe to our newsletter

This information may include: name, email address, billing information, and payment details.

Usage Data

We automatically collect certain information when you visit our service, including: IP address, browser type, operating system, access times, pages viewed, and the page you visited before navigating to our service.

File Data

We temporarily store files you upload for conversion. These files are automatically deleted from our servers within 24 hours. We do not access, view, or analyze the content of your files.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our service
  • Process your file conversions
  • Manage your account and subscriptions
  • Send you updates, security alerts, and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to improve our service
  • Detect, prevent, and address technical issues and fraud

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All file uploads and transfers are encrypted using SSL/TLS. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Uploaded files are automatically deleted within 24 hours. Account data is retained until you request deletion or close your account.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Third-Party Services

We may employ third-party companies and individuals to facilitate our service:

  • Stripe: Payment processing (PCI DSS compliant)
  • Google Analytics: Usage analytics (anonymized)
  • Cloudflare: CDN and security

These third parties have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

8. Your Data Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, please contact us at [email protected]

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. California Privacy Rights (CCPA)

California residents have the right to request disclosure of what personal information we collect, use, and disclose. You also have the right to request deletion of your personal information. We do not sell your personal information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your data in compliance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: